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FREQUENTLY ASKED QUESTIONS
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Finding an item
 
How do I search for an item?
 

From the "simple search" box at the top left side of every page you can search by artist, title or record label; just enter as many or as few search keywords as you would like. Searching for "Elvis" will give results for Elvis Presley as well as Elvis Costello - "Elvis Presley" will only return titles by Elvis Presley - you can always focus your search results by adding more words.  We also have a detailed search function - Our detailed search contains several input fields and several search filters/limiters. You must provide an entry in at least one of the input fields. The more fields you fill, the more focused your results will be.

 
How do I browse my favorite categories?
 

Our website site gives you the ability to browse our categories in several ways. Click on any of the categories listed on the "Browse all Categories" page, and browse through all the artists in that category - listed alphabetically by group or last name.

 
How often is the inventory updated?
 

The joeysrockinvinyl.com online inventory is updated every hour of every day.  When we add a title to our database, it will be available for purchase within minutes.  As soon as an item is purchased, it is immediately removed from the online inventory.

 
What information is provided for each title?
 

Each entry indicates reference number, speed (LP/45), Artist, Title, Label, Label #, Condition, comments and price. All prices are in US dollars. Unless noted, every record is an original issue for the label and catalog number given.

 
What does “add to wish list” mean?
 

joeysrockinvinyl.com now offers you the ability to be notified as soon as one of your most-wanted titles comes into stock.  Simply find the title you are looking for. If it is not currently available, just click the "add to wish list" link, enter your email address, and we will let you know as soon as the title becomes available.

 
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Record Grading
 
How are Joey's Rock In Vinyl records graded?
 
Joey's Rock In Vinyl maintains the highest standards in grading our collectible vinyl records.  Click here for a complete description of our grading process.
What do all of the record grading abbreviations mean?
 

Click here for a complete description of our grading abbreviations.

 
Do you guarantee the quality of your products?
 

Absolutely. We guarantee every item we sell to be accurately listed. 

 
What if I receive a defective product?
 
We endeavor to provide superior service, but if we make an error, we’ll make every effort to make it right – either by refunding all costs involved, or adjusting the selling price to everyone’s satisfaction. Be sure to contact us first before sending anything back.
 
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Shopping Cart
 
How long does my shopping cart save my items?
 

Your shopping cart will hold items indefinitely, however these items are not reserved for your purchase until you have checked out, and may be purchased by other shoppers during the time that they are held in your cart.  This will happen infrequently if your cart is not left for an extended period of time before your purchase.  If a title in your cart has been purchased by another customer, you will be notified before the order is submitted, so that you have an opportunity to make changes.

 
How do I delete items and update quantities in my shopping cart?
 
Beneath the quantity field for each item in your shopping cart, there is a small link that reads "Delete" by clicking this link, it will remove that title.  You may also change the quantity of an item in your cart by entering the quantity of that item next to the title and clicking on the "update" button.
 
Why can’t I see my shipping charges in the shopping cart?
 

Although you may add titles to your shopping cart without logging in as a customer, if you are not logged in, your shipping preferences and address are unknown, so we cannot calculate the shipping charge accurately.  When you log in and proceed to the checkout screen, you will see the shipping charges before you place your order.

 
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Checkout & Ordering
 
How do I check out?
 
You can check out by clicking on the "checkout" link at the top-right corner of your screen, or by selecting "checkout" in the shopping cart.
 
How do I place an order?
 
Once you've found something you like, click on the "Add to Cart" button. When you've decided on the items you'd like to purchase, just click on the "Proceed to Checkout" button on your shopping cart. If you haven't shopped with us before you'll go to a log-in page. After you've logged-in you'll have a chance to preview your order. If everything looks good, click the "Submit" button and wait for your online invoice.
 
May I place my orders by phone?
 

Absolutely, feel free to give us a call at 1-702-419-5427. Joe is here to help you.

 
I notice that the availability of inventory on your website changes quickly. Will the items that I have ordered always be available at the time of shipment?
 

Our inventory does change rapidly, however, since we operate with a real-time online database, items which have been purchased by other customers are immediately removed from the online inventory.  Therefore, an order that you place has a 99% chance of being available at the time your order is submitted.  Occasionally a title in your cart may have been purchased by another customer before your order is submitted. In this case you will be notified so that you have an opportunity to make changes to your order if you'd like.

 
Does joeysrockinvinyl.com process my credit card transaction as soon as I submit my order?
 

Credit card transactions are authorized shortly after your order has been placed, however the amount is not actually debited from your card until the items have been picked and pulled.

 
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Payment
 
What types of payment are accepted at joeysrockinvinyl.com?
 

We use paypal. Paypay will accept Visa, Mastercard, and American Express, and checks.  Paying by credit card will expedite the processing and shipping of your order.
Note: Netscape browsers 4.07 and earlier will not accept credit card information correctly. Please use Internet Explorer or a newer version of Netscape.

 
Can I pay by check?
 

Sure! Paypal will take checks.

 
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Shipping
 
How long will it take to receive my order?
 

joeysrockinvinyl.com offers several shipping methods with various delivery timetables.  Please refer to our shipping page for details.

 
How much will it cost to ship my order?
 

joeysrockinvinyl.com offers several shipping methods that vary price.  Please refer to our shipping page for details.

 
Can my order be shipped internationally?
 

Absolutely!  We have been shipping internationally for more than 20 years, with satisfied customers in over 60 countries. We offer several international shipping options.  Please refer to our shipping page for details.

 
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Security & Privacy
 
Are credit card transactions at joeysrockinvinyl.com secure?
 

We use the latest security and encryption technology to protect your credit card and other information. All orders placed through the shopping cart are made using secure server software (SSL). All your personal information, including credit card number, name and address, is encrypted so that it cannot be read by anyone else on the Internet. If you have difficulty using the secure order form or are using an older browser, you may need to update the 'secure' portion of your browser. Click here for more details.

 
Do you share my personal information with anyone else?
 

The personal information you submit to us will not be shared, sold, or disclosed to third parties in any form, for any purposes, at any time. We will also not disclose your sales history to third parties for any purposes, at any time. Information on items you purchase will not be shared with other businesses or customers, online or off.  Click here for more details.

 
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Order Status
 
What does “in process” mean?
 

If your order is in the status of "in process" it means that it is currently being processed at our warehouse location.  Generally items are "in process" for no longer than 48 hours after an order is placed (except weekends.)

 
What does “shipped” mean?
 

"Shipped" means that your order is complete and on it's way.

 
What does “cancelled” mean?
 

"Cancelled" means that your order has been cancelled.  This may happen for a variety of reasons, occasionally a credit card cannot be processed as submitted, or you may have requested that the order be cancelled.  If an order has been cancelled, it means that you have not been charged, and the items are no longer on order.  If you would still like the items, you will need to resubmit the order.

 
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Canceled Orders
 
Can I change or cancel my order after it's been placed?
 

Orders cannot be changed once they have been placed, however an order may be cancelled if the request for cancellation is received within an hour or two of the time the order was submitted.

 
Why has my order been cancelled?
 

This may happen for a variety of reasons, occasionally a credit card cannot be processed as submitted, or you may have requested that the order be cancelled.  

 
Will items be in stock if I re-order after a cancellation?
 

If an order has been cancelled, it means that you have not been charged, and the items are no longer on order.  If you would still like the items, you will need to resubmit the order.  We cannot guarantee that the titles will still be available.

 
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Combined Orders
 
Can I combine several smaller orders that I have placed separately into one larger order?
 

Unfortunately, due to the constraints of our order processing system, multiple orders placed separately cannot be combined into one larger order.

 
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Unavailable Items
 
Are the unavailable items from my order on backorder?
 

No. Unavailable items are not on backorder and have not been charged to your credit card. You may add these titles to your wish list and we will let you know as soon as they come back into stock

 
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Returns
 
If I would like to return an item, how do I do this?
 

We endeavor to provide superior service, but if we make an error, we’ll make every effort to make it right – either by refunding all costs involved, or adjusting the selling price to everyone’s satisfaction. Be sure to Contact Us first before returning any items.

 
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Wish List
 
How do I create a “wish list”?
 

Simply find the title you are looking for. If it is not currently available, just click the "add to wish list" link, enter your email address, and we will let you know as soon as the title becomes available. Please keep in mind that we may only have one copy of a particular title at a given time. Since some titles have many "Wish List" requests it's always a good idea to respond quickly to your email alerts.

 
How long will items on my “wish list” last?
 

Items will remain on your wish list for 6 months at which point they will automatically expire unless they have been updated manually. You may remove a title at any time by clicking on the "remove" link. Items will be removed automatically when they are purchased by you.

 
How do I buy an item from my “wish list” when it arrives?
 

When you receive a notification that the item you want has come into stock, just click on the link in the email, and you will be taken directly to the item in question.

 
I have been notified that a title that I requested has come into stock, but when I click through the link, the title is no longer available. Why is this?
 

Since we deal primarily in rare and one-of-a-kind items, we may only have one copy of a particular title at a given time. Since some titles have many "wish list" requests it's always a good idea to respond quickly to your email alerts.

 
How do I delete an item in my “wish list”?
 

Just send us an Email .   That's it!

 
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Joey's Rock In Vinyl News
 
How do I subscribe to Joey's Rock In Vinyl News?
 

NewLetterSimply go to the "Joey's Rock In Vinyl News" link on any of our pages, enter your email address, and you're subscribed!  You may also check the "Sign me up for Joey's Rock In Vinyl News" box selected in your account setup.

 
Do you have a newsletter for my favorite music category?
 

We tailor many of our newsletters according to specific musical categories, you are given an option to select your favorite categories at the time you sign up, and you can edit these settings from the "My Account" page at any time.  If your favorite category is not listed, just enter your preference in the "other" field provided.

 
How do I unsubscribe from Joey's Rock In Vinyl News?
 

NewLetterSimply go to the "Joey's Rock In Vinyl News" link on any of our pages and select "unsubscribe", enter your email address, and you will no longer recieve our monthly email newsletter - you will receive only email directly related to your orders - confirmation and receipt, etc.

 
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Miscellaneous
 
Does joeysrockinvinyl.com require cookies?
 

Yes.  A cookie is an electronic identifier, consisting of a small string of numbers & letters, which your browser uses to track items when you place them in your shopping cart. This keeps your Shopping Cart distinct from those of other users.  As soon as you complete a purchase, your cookie will expire.  These cookies do not contain any personal information about you, and cannot be used by any third party to access your information.  If you've logged in but haven't placed an order, your identity will be known to the computer until you have shut down or logged off.  If your computer is publicly accessible, you may wish to log off when leaving your desk.

 
How do I contact Joey's Rock In Vinyl if I have a question?
 

Click here for contact information.

 
Can I sell my collection to Joey's Rock In Vinyl?
 

Sure!  Click here for more information on selling your collection.

 

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Joeys Rock In Vinyl - 7383 Cleghorn Canyon Way - Las Vegas, NV 89113 - 1-702-419-5427
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